Improving Organizational Performance by Focusing on Process vs People (hybrid format) - Innovate New Albany

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Improving Organizational Performance by Focusing on Process vs People (hybrid format)

September 28, 2022 @ 11:30 am - 1:00 pm

| TIGER Talk

8000 Walton Parkway Suite 200
New Albany, OH 43054 United States

Please register by 10 pm, Tue Sep 27.

Hybrid Format: Select “In-Person” -or- “Virtual via Zoom.”

On the evening of Sep 27, we’ll send a reminder email (including Zoom link) to all who’ve registered.


Does your organization have performance goals that are frustratingly hard to achieve? Have you worked hard to ensure your employees have the skills and training they need to reach your goals? And still, the results you’re aiming for just aren’t there?

Maybe it’s not the employees. Organizational performance is a function of both the behavior of team members and the design of processes.

In this TIGER Talk, our presenters, Tom Bishop, PhD & Yiem Sunbhanich, will argue that process design is actually the primary determinant of performance. Examples will be presented to support of the validity of this claim – including improving workplace results and reducing auto accidents on roadways – through focused, deliberate work to improve process design.

Organizations must manage both people and processes. Please join us to learn more about the great “hidden” opportunity within many organizations for improved performance by placing more attention on the design of processes and the control of process performance using modern data analytic methods.


Tom Bishop, PhD, is the founder and CEO of Bishop & Associates, an analytic consulting company helping organizations use analytics to optimize organizational performance. During his career Dr. Bishop has provided analytic consulting and educational services to clients in manufacturing, healthcare, finance, and service organizations including: Abbott Nutritionals, Alliance Data, BMW Financial Services, Dunn and Bradstreet, Ford Motor Company, Huntington Bank, JPMorgan Chase Bank, Nationwide Insurance, OhioHealth, and Starbucks.

Earlier in his career, Dr. Bishop was a research scientist and manager of the Applied Statistics and Computer Applications Section at the Battelle Columbus Laboratories. Prior to joining Battelle, he was an Assistant Professor in the Department of Statistics at Virginia Tech.


Yiem Sunbhanich is a Co-Founder and the CEO of TNEDICCA®, company that has developed a proprietary vehicle crash location database enabling unique risk score solutions. These risk scores have empirically proven to improve pricing accuracy and profitability for auto insurance companies.

Prior to TNEDICCA®, Yiem served as a Senior Vice President of Operational and Business Analytics at Dun & Bradstreet (D&B). Prior to D&B, Yiem worked with Nationwide Mutual Insurance as Associate Vice President of Behavioral Analytics.

Throughout his career, Yiem has held varied analytical and leadership roles within the Information Service, Insurance, and Automotive industries. The consistent thread across his many roles has been enabling companies to utilize available data more effectively to make informed decisions and take appropriate actions.

Yiem has now embarked upon an entrepreneurial journey to apply his learning and expertise to reduce future traffic accidents through better use of data and analytics.


Like all TIGER 🐯 Events, this one is FREE.

Hybrid Format – Event Timeline:

11:30 am – Lunch & Socializing (In-Person Participants)

11:50 am – Connect via Zoom (Virtual Participants)

11:55 am – Introduce Yourself to All (In-Person & Virtual Participants)

12:05 pm – Hand-off to Tom & Yiem

1:00 pm – Wrap

This event has passed so registration is closed.


September 28, 2022
11:30 am - 1:00 pm
Event Category:


Innovate New Albany
8000 Walton Parkway Suite 200
New Albany, OH 43054 United States
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