Safelite Technology Receives Recognition

Written by Innovate New Albany@InnovateNA12 years ago

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Safelite AutoGlass was presented with a Stevie Award for the “Best Use of Technology in Customer Service” at the fifth annual Stevie Awards for Sales & Customer Service. The company earned the honor for their unique approach to customer safety and security through technology.

Once a mobile repair appointment is confirmed, the company sends the customer an email containing the name, picture and background information of the technician who will be sent to complete the work on their vehicle via email.

The email also contains other pertinent information such as appointment time, claim number, vehicle information and insurance claim data. The customer has one electronic reference document containing everything they need to know about their appointment.

“We are extremely proud that our Safelite AutoGlass® mobile technician technology has been recognized with a Stevie Award,” said Tom Feeney, president and CEO of Safelite AutoGlass®.

Details about the Stevie Awards for Sales & Customer Service and the list of honorees in all categories are available here.

Innovate New Albany, the city’s incubator for technology startups, entrepreneurs and small businesses, features 16,000 square feet of space within the New Albany Business Park’s Signature Office Building, 8000 Walton Parkway.