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Navigating Difficult Customer Situations
November 19 @ 12:00 pm - 1:00 pm
| TIGER Talk
Please register by 10 pm on Thu Nov 18.
At 11 pm, we’ll email you a Zoom link to access LIVESTREAM the next day.
Managing difficult customer situations is something all entrepreneurs experience. In this Innovate New Albany TIGER Talk, we discuss strategies and share first-hand experience in how to navigate difficult client interactions and conversations. Kristy Campbell, of Rev1 Ventures is joined by Jim Bratton, serial entrepreneur, investor, and VP of Cayuse Software to discuss various strategies for understanding, analyzing, and managing difficult customer situations.
Kristy Campbell is COO for Rev1 Ventures, leading operations for this investor startup studio which provides strategic services and capital to help startups scale and corporates innovate. She supports cross-team delivery of client services – including talent programs, corporate partnerships, infrastructure (via Rev1 Labs’ innovation center), and access to investment capital. Kristy also leads Rev1’s Inclusive Entrepreneurship efforts, focused on reducing bias and improving access to resources and capital for underserved inventors and entrepreneurs.
Prior to joining Rev1, Kristy spent her 20+ year career working within multiple high-growth, venture-backed startups, helping to build their brands, organize effective teams, grow revenue and scale. She held leadership positions at Manta Media – where she helped to grow the company into one of the largest, most trafficked websites in the U.S. – and Saama Technologies, a global leader in Big Data and analytics.
Kristy serves on the advisory board for multiple non-profits, including Cultivate SMB and the START Fund, the Columbus region’s first entrepreneur giving fund. She holds a BS in Journalism from Ohio University and an MBA from Ashland University. Kristy is a frequent speaker on startup, marketing and inclusion best practices and has been featured in Entrepreneur, Huffington Post, Axios, Venture Beat, Yahoo and other top entrepreneur media outlets.
Like all TIGER Events, this one is FREE.
11:45 am – Join via Zoom, ready to introduce yourself & socialize
12:00 pm – Hand-off to Kristy & Jim
1:00 pm – Wrap
This event has passed so registration is closed.
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