Please register by 9 pm, Thu Sep 17. By 10 pm, we’ll send you a link to access LIVESTREAM. Innovation. User Experience. UX Research. Design Research. Experience Strategy. Design Thinking. These are just some of the terms used in business today all with varying definitions, but with one common theme -- having empathy for and understanding your customer. And improving your "empathy quotient" might just be the key to attracting and retaining more customers, in
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