Becoming Customer-Centric, for Davids and Goliaths (LIVESTREAM)
This event has a NEW DATE: Friday April 8. Please register by 10 pm on Thu Apr 7. At 11 pm, we’ll email you a Zoom link to access the LIVESTREAM the next day. While established companies aspire to be customer-obsessed at scale, start-ups are exploiting opportunities to deliver experiences, like Dollar Shave Club or PillPack, and creating billions in new value. Why were those success stories from start-ups and not from the established companies?
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